Refund & Return Policy

Because these are research materials whose integrity depends on cold-chain handling and an unbroken seal, we generally cannot accept returns of opened or unsealed products.

Damaged or incorrect orders

If your order arrives damaged, with a broken seal, or is incorrect, contact support@stacyandchad.com within 7 days of delivery with your order number and photos. We will replace the affected items or issue a refund.

Order issues

If an item is out of stock after purchase, we will notify you and offer a substitution, backorder, or refund. Refunds are issued to the original payment method.